News and Updates
Find our latest updates here!
Bell and Virgin Bounced Alert Messages
Please note that online banking alerts are being spam/throttled by Bell and Virgin mobility and this is causing delivery problems with many online banking alerts. Bell Mobility's current spam protection program is activated when traffic is very high in volume, when that happens all alerts are blocked and bounced. Once traffic goes down, the alerts during that low volume period are allowed through and delivered.
We will provide an update on Bell and Virgins mobility’s investigation by February 28th.
Member Notice: New Branch Hours for Kingston & Amherstview Branches
Effective Monday, March 2nd, 2020, the operating hours at Amherstview and Princess Street branch will be as follows:| Monday | 9:00AM - 4:30PM |
| Tuesday | 9:00AM - 4:30PM |
| Wednesday | 9:00AM - 4:30PM |
| Thursday | 9:00AM - 6:00PM |
| Friday | 9:00AM - 4:30PM |
Holiday Hours
Holiday Hours as follows:
Christmas Eve, December 24thAll Branches closed at 3:00 pm, call centre closed at 6:00 pm
Christmas Day, December 25th, Boxing Day, December 26th
All branches and call centre closed.
New Years Eve, December 31st
All Branches closed at 3:00 pm, call centre closed at 6:00 pm
New Year's Day
All branches and call centre closed.
Happy Holidays Everyone!
December Call Centre & Branch Closing Hours Update
Call Centre
Monday Dec 16/2019 5:00 pmTuesday Dec 17/2019 5:00 pm
Wednesday Dec 18/2019 5:00 pm
Thursday Dec 19/2019 8:00 pm
Friday Dec 20/2019 8:00 pm
Call Centre & Branches
Dec 24/2019 branches 3:00 pm, Call Centre 6:00 pmDec 31/2019 branches 3:00 pm, Call Centre 6:00 pm
Apple Pay Available on November 4th, 2019
Great news about our Collabria Visa cards. You will now be able to load your card on Apple Pay effective November 4th, 2019!Service Interruption Notice
We have experienced a power outage at our switch provider which may result in service interruptions for member card purchases and on the exchange network. We apologize for the inconvenience and are working to get things restored as soon as possible.
Change to King Street Branch Hours
Please note that effective August 8th, 2019, our King Street Hours will be changed as follows:| Monday |
9:00 a.m. – 4:30 p.m. |
|
Tuesday |
9:00 a.m. – 4:30 p.m. |
|
Wednesday |
9:00 a.m. – 4:30 p.m. |
|
Thursday |
9:00 a.m. – 6:00 p.m. |
|
Friday |
9:00 a.m. – 6:00 p.m. |
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Saturday |
9:00 a.m. – 2:00 p.m. |
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Sunday |
Closed |
Notice to Members
Changes to package plans, package plan fees and other service fees.Click here for more information.
Exchange Network Scheduled Downtime
Please be advised that we will be conducting a significant software update to the transaction processing switches on the Exchange Network on Sunday, April 28, 2019 from 4:00 am to 6:00 am EST. This upgrade will completely disrupt transaction processing from all sources including POS and ATM channels. We apologize for any inconvenience this may cause.Comtech Fire Credit Union Announces Partnership with the Toronto Wolfpack
Click download to read the full press release.Download - 326KB (pdf)