Branch Doors Open Monday July 26 2021

We are pleased to announce that branch doors will open on Monday July 26, 2021!

Please note that all COVID-19 protocols are in place as per Government of Ontario guidelines, as well as, Toronto, Ottawa and Kingston-Amherstview Public Health.

Mask policy in place and capacity requirements may apply at our locations so wait times may occur.

Please find your local branch on the Find Branch/ATM Tool to see the hours of operation.

COVID-19 Update

In light of the Provincial Government’s emergency/stay at home guidelines, members are asked to use our ATMs, or online, mobile banking and/or Call Centre whenever possible for your banking needs.

If your banking cannot be done using one of these virtual channels, please book an appointment with your branch and plan to do as much of your banking in one visit.

Masks must be worn when entering a branch, hand sanitizer will be provided and please maintain social distancing to keep everyone safe.  You will also be required to complete a Covid assessment.

We have also increased our cleaning protocols throughout the branches and ATM vestibules.

We appreciate your assistance as we strive to keep our employees and communities safe.

Temporary Walk-In Restrictions at Both Toronto Branches

COVID-19 Update: To protect the health and safety of our members, staff and the community and to help limit the spread of COVID-19, we’ve temporarily suspended walk in service at our Toronto locations including our King St and Danforth Ave. branches.

The King Street West & Danforth branches will continue to offer appointments & curb-side service but we ask you to call ahead so that we can prepare for your visit.

For the safety of both our staff and our membership, rather than visiting the branch we ask that our members give us a call 1.800.209.7444 or send us an email to and a branch representative will be happy to assist remotely if possible.

We also have 24/7 access through our Mobile Banking App and our Internet Banking site. Contact us to enroll today.

Please do not visit if you have signs of COVID-19 or have travelled out of the country recently and/or are subject to quarantine rules.

You can access our latest COVID updates, including updated pandemic branch hours of operation in the Covid19 Section of our website at

We thank you for your cooperation as we try to provide you with the great service that you are accustomed to, while keeping our communities safe.

Exclusive relief measures for health and emergency services professionals and workers

During these difficult times, The Personal is proud to serve healthcare and emergency services professionals who look after the health, safety and well-being of our communities. We would like to express our gratitude and recognize all of  the care & work put forward, by offering special relief measures for the members of CFCU. We understand that this is a challenging period for healthcare & emergency services workers and that they may be pressed for time to manage daily life responsibilities. The following measures will be in put in place this week to help out with this reality:

  • Priority phone access: should your members wish to make changes to their insurance policy, obtain a new one or make a claim, an option has been added to our telephone menu so that their calls canbe handled in priority sequence.
  • Concierge Assistance Service free of charge, during the crisis: During the pandemic, we want to simplify your members life through a free 24/7 assistance service. A concierge will be available to help them arrange services such as vehicle maintenance (Tire installation and Alignment),Home and Lawn maintenance, etc. They will only have to bear the costs of the services obtained.
  • Free Roadside Assistance Service, during the crisis: Your members can take advantage of fast and efficient support thanks to our Roadside Assistance Service to help them if something goes wrong while on the road, for example: Towing, battery boosting, winching, fuel delivery, unlocking of doors.
  • Refund on your members Auto Insurance Premium: Your members may also be eligible for a refund on their Auto Insurance if one of the vehicles on their policy is being used only for essential trips, such as going to the grocery store or to the pharmacy, as was communicated below.


 The Personal will be emailing clients to advise them that these services will be made available to them and to direct them to a landing page for more details including how to render the services.

For more information, please click here: 

CECRA support for Small Businesses

Click here.

Updates From Collabria Visa on COVID-19 Pandemic

View the update here.

COVID-19 Guide and Government Aid Programs from the Canadian Credit Union Association

To view the resource, click here.

Temporary Closure of ABM Vestibule at Princess Branch

Read the full article here.

Relief Measures For Clients of the Personal Insurance

If you a member who has property and casualty insurance with the Personal Insurance and require premium relief, click here.

How to Apply For Direct Deposit of the Canada Emergency Response Benefit

Read the full article here.

COVID-19 Recent Scams & Frauds

Read the full article here.

Extended Branch/Call Centre Hours

Effective Thursday March 26 2020 extended hours of operation for our King St and Danforth Ave branches will be as follows:

King St. Thursday and Friday

  • 9:00 am -4:00 pm (Branch staff available by phone and email)
  • 4:00 pm - 8:00 pm (Call centre)

Danforth Ave. Thursday and Friday

  • 9:00 am - 6:00 pm (Branch staff available by phone and email)
  • 6:00 pm - 8:00 pm ( Call Centre)
* No change to Saturday hours of operation

Increase in Limit for Contactless Transactions on Collabria Visa Cards

Effective Date: March 20, 2020 (4:45 p.m. EST)

Collabria Visa Cards are adopting a number of measures to help limit the impact of the Coronavirus on our cardholders and partners. We are witnessing an increase in the usage of contactless Visa payments and in line with this, a desire for higher transaction limits for contactless payments. To support our Visa cardholders in making high value contactless payments at Grocery & Convenience Stores and Pharmacies, we are temporarily increasing the limit for contactless transactions from $100 to $250 (wherever these merchants have enabled acceptance of higher contactless transactions)

This increase will allow Visa cardholders to complete more contactless transactions, thereby reducing the need to touch the PIN pad or merchant terminal when making a purchase, creating a safer and more efficient transaction.

COVID-19 Branch Closures

In order to protect the health and well bring of our members, staff and local communities during the COVID-19 pandemic, we will be closing the doors to our branches for two weeks beginning Wednesday, March 18th until further notice.

Although our doors will be closed our branch staff will available to provide you with the same great service you have become accustomed to through one of our alternative channels. FOR BRANCH SERVICES PLEASE CALL 1-800-209-7444. We are also available through email, do not hesitate to email us at

As always, our online and mobile banking are available 24/7 and we encourage our members to take advantage of these banking options. You can also do your regular deposits and withdrawals at any of our ATMs or at any Exchange Network location.

Thank you for your patience and understanding.

COVID-19 Banking Update

View the update here.